Privacy policy

🔒 MEMORA – Privacy Policy

Last updated: March 30, 2026

At Memora, we believe the most meaningful things in life are personal.
And that includes your trust.

This Privacy Policy explains how we collect, use, and protect your information when you visit our store, place an order, or interact with our services.

By using our website, you agree to the practices described below.

🧾 What We Collect

To create and deliver your personalized Memora piece, we may collect:

  • Contact information
    (name, email, phone number, shipping & billing address)
  • Order & transaction details
    (products viewed, added to cart, purchased, or returned)
  • Payment information
    (processed securely via trusted third-party providers)
  • Uploaded content
    (photos, messages, or personalization details you provide)
  • Device & usage data
    (IP address, browser type, interaction with our website)
  • Customer support communication
    (messages you send to us)

⚙️ How We Use Your Information

We use your information to create a seamless and meaningful experience:

1. To fulfill your order

  • Process payments
  • Personalize your product
  • Produce and ship your order

2. To improve your experience

  • Customize content and recommendations
  • Enhance website performance

3. To communicate with you

  • Order updates
  • Customer support
  • Service-related notifications

4. Marketing (optional)

  • Send offers, updates, or inspiration
  • You can unsubscribe anytime

5. Security & fraud prevention

  • Protect transactions
  • Prevent unauthorized activity

🤝 How Your Information Is Shared

We only share your data when necessary to operate our business:

  • With Shopify (our platform provider)
  • With payment processors (PayPal, card providers)
  • With fulfillment & shipping partners
  • With service providers (analytics, support tools)

These partners only access what is necessary and are required to protect your data.

We do not sell your personal information.

🌍 Shopify & Third-Party Services

Our store is powered by Shopify, which securely processes data to help us operate and improve our services.

Some of your information may be processed outside your country as part of this system.

You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com

🔗 Third-Party Links

Our website may include links to third-party platforms.

We are not responsible for the privacy practices of those sites.
We recommend reviewing their policies separately.

👶 Children’s Privacy

Memora is not intended for individuals under the age of 16.

We do not knowingly collect personal data from children.

🔐 Data Security & Retention

We take reasonable steps to protect your information.

However, no system is completely secure.
We recommend avoiding sharing sensitive data through unsecured channels.

We retain your data only as long as necessary to:

  • Fulfill orders
  • Provide services
  • Comply with legal obligations

⚖️ Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Request a copy of your data
  • Opt out of marketing communications

To make a request, contact us below.

We may verify your identity before processing requests.

📩 Communication Preferences

You can unsubscribe from marketing emails at any time.

We may still contact you regarding:

  • Orders
  • Account activity
  • Important service updates

🌐 International Data Transfers

Your information may be processed outside your country.

Where required, we use appropriate safeguards to protect your data.

🔄 Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted here with an updated date.

📩 Contact Us

If you have any questions or requests:

📧 support: memoraforus@gmail.com